Our gourmet snacks are made of fresh ingredients coated with rich flavours taken from traditional dishes with a modern take.
All The Golden Duck Snacks are halal-certified
Though we would love to cater to various dietary requirements, our snacks do contain animal products (eg. Eggs, milk, fish and crustacean).
We would recommend that you consume your snack within 3 days of opening. Do always ensure that your pack is resealed tightly and kept in a dry and low-temperature space.
Our recommendation is to store your precious snacks in a dry and less humid area.
We would suggest you stray away from our Tom Yum Goong Gourmet Mix which is mildly spicy, It comes with a separate spice pack for an additional kick of spice, flavour, and made for our snackers to challenge themselves.
No, there are no minimum orders.
Yes, we definitely do!
This is dependant on where you are shipping to, please refer below
+ North America: Approximately USD 5 per Snackbox
+ Europe: Approximately EUR 4.5 per Snackbox
+ Rest of the world: SGD 30 per Snackbox
*Subject to custom duties
For SG orders, they will take 2-4 days to reach you. As for international orders, do expect a timeline of 3-4 weeks. We promise you that it'll be soooo worth it!
Yes! We definitely do have a multi-shipping option button - which can be found on the top left side of your CART page
Don’t fret! Do reach out to us at orders@thegoldenduck.co, and one of our snacking associates will assist you on tracking your snacks down!
Please do email @Order (link), with your order number and we will send you your tracking number as soon as we can!
We do apologize for the delay. Do reach out to us @order (link), one of our ducks will assist in expediting, searching, and maybe stomp the grounds to get your package to you as soon as they can.
Some countries do have a longer processing timeline. This could be due to inspection delays, handover between couriers, and or peak seasons. Do contact us at orders@thegoldenduck.co and we’d assist to check with our partners. Do allow us some time to run a thorough check with our partners before getting back to you.
That’s unfortunate, do reach out to us at orders@thegoldenduck.co and we will assist you with your request
Well, some ducks are gonna get the heat... We're kidding! Sorry about that, please do allow us to assist on this matter by reaching out to us @order
We unfortunately do not accept returns.. However, do email us at orders@thegoldenduck.co. We will review and get back to you as soon as we can.
We are unable to provide that option at the moment. Rest assured that all our ducks will try their very best to ensure that your snacks reach you promptly.
Shipping country regulations vary, so please consult your local authorities for confirmation. Please be aware that import taxes are the responsibility of the recipient.
Import duties and taxes are usually not included in the online purchase price. When buying goods online, they may not necessarily come from your country of residence. If goods are not shipped domestically or within a single customs union, such as the European Union, you may be responsible for paying any applicable duties and taxes imposed by your local customs authority.
Please inform us immediately. We will work with our courier partners and try our best to make sure that it's amended. Please note that if we have already sent the order to our courier, we cannot amend the delivery address.
Of course, you can! Shipping fees and or options will be shown during checkout. Happy snacking!
Sit back, relax and our snacks will be with you as soon as they can. Look out for that confirmation email!
You can retrieve it from the confirmation email sent. If you can't find that email, please do reach out to us at orders@thegoldenduck.co and we will assist you accordingly
+ Singapore Orders: Tracking numbers are not available for local delivery. However, please do reach out to us if you have not received your order 4 workings days after you've made your purchase.
+ International Order: A tracking number will be sent to your email after your Snackbox is dispatched.
Sadly, all discount codes are not stackable..
Do reach out to us at orders@thegoldenduck.co ) for us to better assist you.
Sit back, relax and our snacks will be with you as soon as they can. Look out for that confirmation email!
You can retrieve it from the confirmation email sent. If you can't find that email, please do reach out to us at orders@thegoldenduck.co and we will assist you accordingly
+ Singapore Orders: Tracking numbers are not available for local delivery. However, please do reach out to us if you have not received your order 4 workings days after you've made your purchase.
+ International Order: A tracking number will be sent to your email after your Snackbox is dispatched.
Sadly, all discount codes are not stackable..
Do reach out to us at orders@thegoldenduck.co ) for us to better assist you.
Yes, we do! Please do reach out to us at @feast(link) for us to better assist you on this.
Unfortunately, we do not offer any personalized messages for the time being.
Singapore: We are available island-wide.International:
we are available in selected grocers and supermarkets in the following countries;
Taiwan
Hong Kong
Australia
New Zealand
Canada
Qatar
Malaysia
CRUMBS REWARDS PROGRAMME
Smiles is created especially for our loyal snackers, created for YOU to spark joy and to maximize your purchase gains! Collect crumbs and exchange those precious crumbs for purchase rebates! More snacks for all!
Crumbs is the name we use for our points
It is super important that you create an account to start collecting crumbs! At the bottom left of our webpage, you will see a "rewards" button. Click it, a pop-up will appear. Click on "Create an account" and you’re on your way!
For every dollar spend, you’d be rewarded with 25 Crumbs (valid on Snackbox purchases only). What are you waiting for, get started on collecting a mouthful of Crumbs!
We most definitely can help you retrieve your precious crumbs. Do reach out to us at order@thegoldenduck.co and we will assist you with this. Do note that this perk is only valid for purchases made 3 months prior.
Please give our system a few hours for the crumbs to be credited. If you still don't see it after 2 days, please do reach out to us via our chat
Sign in to your account. At the bottom left of our webpage, you will see a "rewards" button. Click it, your Crumbs balance will be displayed at the top of the popup.
No, all discount codes and or rebates are not stackable
All discount coupons are only valid for single use. Any unused amount will be forfeited and can not be brought forward.
All crumbs are non-transferable.
Sure! once they are redeemed, the choice of use is solely yours and yours alone :)
Of course, you can! Please do reach out to us at @feast(link)
All redemptions are to be made from one single account and merging of Crumbs and or accounts are not possible.