Get ready for a flavour explosion! Our gourmet snacks are crafted with fresh ingredients and drenched in rich flavours inspired by traditional dishes, but with a sassy modern twist perfect for your taste buds.

Absolutely! All of our Golden Duck snacks are Halal-certified, so you can snack without worry.

Ah, bummer! We wish we could cater to all dietary needs, but our scrumptious snacks do contain animal products like eggs, milk, fish, and crustaceans. Keep an eye out, though - we're always exploring new tasty creations!

To keep the party going, munch on our snacks within 3 days of opening. Just remember to seal the pack tight and stash it in a cool, dry place. Oh, and our snacks have a shelf life of 12 months, so stock up!

You bet! Our boxes are made from 100% recycled paper, so go ahead and recycle them again to keep our planet smiling!

If you're not a fan of spicy snacks, you might want to steer clear of our Mala Hotpot Fragrant Mix. It's got that Sichuan mala fragrance that brings on a numbing spice. Instead, why not dive into our Salted Egg series? They offer a sweeter and more delightful taste that might just hit the spot for you!

We've got you covered no matter where you are! We offer worldwide shipping to most countries! If you’re having any trouble at checkout, just drop us a message, and we’ll be happy to help!

For local orders in Singapore that are above $20, we're rolling out the red carpet of free shipping right to your doorstep. 🎉How awesome is that? But hey, even if your order is below $20, no worries! We've got you covered with a wallet-friendly flat rate of just $5. 

For international orders, shipping fees vary depending on the country . Shipping costs are dependent on your shipping location. The exact shipping fee will be auto-calculated and displayed once you have selected the item(s) you intend to purchase in ‘My Cart’ before proceeding to Checkout.

We know the anticipation of receiving your snacks can be intense! For SG orders, they will take 2-4 days to reach you. For international order(s) typically take 3-4 weeks, subject to transit time and custom clearance.

If you're in a snack emergency and need your goodies ASAP, drop us a direct message on WhatsApp. We'll do our best to work some snacking magic and expedite the delivery on our end. 

Oh no! Apologies for the inconvenience. Please drop a message to our WhatsApp so that we can get this sorted out right away.

Oh no! We’re so sorry about that mix-up. Please reach out to us via email at order@thegoldenduck.co with your order details, and we’ll get this sorted out for you right away.

We got you! Sometimes orders may be dropped off at a front desk or mailbox. If you still have not received it, please drop a message with your order number to our WhatsApp to better assist you.

Some countries do have a longer processing timeline. This could be due to inspection delays, handover between couriers, and or peak seasons. Don’t fret! Do reach out to us with your order number via WhatsApp or email at order@thegoldenduck.co, and one of our snacking associates will assist you on tracking your snacks down! 

If you're eager to keep an eye on your snack-filled package, just drop us a message on WhatsApp with your order number, and our snacking colleagues will be more than happy to assist you. They'll swiftly get back to you with an order tracking number, so you can watch your snacks' journey from our kitchen to your hands!

We unfortunately do not accept returns. However, do email us at order@thegoldenduck.co. We're here to make sure you have a snacking experience that leaves you satisfied and smiling!

Shipping rules can vary depending on your country, so it’s always a good idea to double-check with your local customs office. Keep in mind that any import taxes or duties will be the responsibility of the recipient.
Import taxes and duties are not typically included in the price you see online. Since our snacks might not always ship from your home country, you may need to settle any taxes or duties required by your local customs. It's best to check with your local authorities to avoid any surprises!

Yes! Please inform us immediately via WhatsApp with your order number. We will work with our courier partners and try our best to make sure that it's amended.

Yes, you can! We offer worldwide shipping to most countries! Please refer to the list of all countries that we ship too!

For our awesome snackers in Singapore, we’ve got tracking numbers for you! Once your Snackbox is on its way, we’ll email you the tracking number so you can follow your snacks’ journey to your doorstep.
Now, for our international snack enthusiasts, the same goes for you! Once your Snackbox is dispatched, you’ll receive your tracking number via email.

Unfortunately our discount codes are not stackable! One discount code per order.

Unfortunately, a confirmed order can't be edited or cancelled, if you need to update your shipping address, let us know immediately through WhatsApp with your order number. We'll work closely with our trusty courier partners and do our absolute best to make sure your address gets amended.

Yes, we offer both! Please reach out to us at order@thegoldenduck.co.

Planning to go big with a bulk order? That's awesome! We'd love to assist you with that. Just drop us a message at order@thegoldenduck.co, and our team will be more than happy to help you out.

Smiles are created especially for our loyal snackers, created for YOU to spark joy and to maximise your purchase gains! Collect crumbs and exchange those precious crumbs for purchase rebates! More snacks for all!

Crumbs is the name we use for our points

Earning Crumbs is as easy as munching on your favourite snacks! For every dollar spent, you’d be rewarded with 25 Crumbs (valid on Snackbox purchases only). What are you waiting for, get started on collecting a mouthful of Crumbs! 

Absolutely! We can help you retrieve your precious crumbs. Do reach out to us at order@thegoldenduck.co and we will assist you with this. Do note that this perk is only valid for purchases made 3 months prior. 

Give our system a little time to work its magic. If you still don't see it after 2 days, please do reach out to us via our chat

It’s super easy! Sign in to your account. At the bottom left of our webpage, you will see a "rewards" button. Click it, your Crumbs balance will be displayed at the top of the popup. It's like having a delicious snack countdown!

Unfortunately, Nope. All discount codes and or rebates are not stackable. 

Of course, you can! Just reach out to us via WhatsApp and we'll help you merge your accounts.